Your privacy is more than a legal obligation to us – it is a trust you place in topone33. This document clearly explains how we collect, use, protect, and respect your personal data.
This Privacy Policy forms part of your agreement with topone33. By using our platform, you agree to the terms set out in this policy. Please read it carefully and contact us if you have any questions.
Topone33 ("we", "platform", "Company") is fully committed to protecting the privacy and personal data of every individual who uses our services. This Privacy Policy sets out our practices regarding the collection, use, disclosure, and protection of your personal information as a topone33 member.
This policy is drafted in compliance with Personal Data Protection Act 2010 (PDPA 2010) and international industry best practice standards for the protection of online user data. We believe that transparency is the foundation of trust – and your trust is the most valuable asset we hold at topone33.
By registering an account or using any topone33 service, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by the terms set out herein. If you do not agree with any part of this policy, please discontinue your use of our platform.
This Privacy Policy applies to all topone33 members across Malaysia – including Peninsular Malaysia, Sabah, and Sarawak. If you have any questions, the topone33 support team is available 24/7 to assist you.
Topone33 collects various types of personal information for purposes permitted under PDPA 2010. This information is gathered through several channels, including account registration, platform usage, financial transactions, and interactions with our support services.
| Data Category | Type of Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, IC/passport number, date of birth, gender | RegistrationKYC Verification |
| Contact Information | Email address, phone number, mailing address | RegistrationUpdate Profile |
| Financial Information | Deposit & withdrawal records, payment methods (Touch 'n Go, GrabPay, DuitNow, FPX, etc.) | Transactions |
| Usage Data | Game records, bets, login history, game preferences | AutomaticPlatform |
| Technical Data | IP address, device type, operating system, web browser, cookie data | AutomaticCookies |
| Communication Data | Support chat records, emails, feedback | Direct Interaction |
Topone33 does not collect sensitive information such as health records, religious beliefs, political views, or any biometric data, except where specifically required for identity verification purposes permitted by law.
All financial information — including your bank account number, Touch 'n Go, GrabPay, and DuitNow details — is processed through a secure, encrypted payment gateway. topone33 does not store your complete payment information in our systems.
Topone33 only uses your personal data for purposes that are lawful, relevant, and proportionate. We will not use your information for any other purpose not stated here without first obtaining your consent. The following are the primary purposes for which your data is used:
If you no longer wish to receive marketing communications from topone33, you may unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email, or by contacting our support team to request removal from our mailing list.
Topone33 does not sell, rent, or trade your personal data to any third party for their marketing purposes. Your information is shared only in the following limited circumstances:
Topone33 works with carefully selected third-party service providers to help operate our platform. These include payment service providers (gateways for Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX), casino and sports game providers, hosting and infrastructure services, and analytics services. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Topone33 will disclose your personal information to the relevant authorities where required by law, court order, or lawful direction from a Malaysian regulatory body. This includes investigations relating to financial crime, money laundering, or threats to public safety.
Should topone33 undergo any corporate restructuring, merger, or acquisition, members' personal data may be transferred as part of the business assets. In such circumstances, the receiving party will be bound to comply with this Privacy Policy.
Topone33 has never shared, and will never share, the personal data of Malaysian members with entities outside Malaysia without full compliance with the cross-border data transfer provisions of PDPA 2010.
Topone33 continually invests in robust security infrastructure to ensure your personal data is always protected against unauthorised access, breaches, alteration, or destruction. The following are the security layers we have in place:
While no security system can guarantee absolute 100% protection, topone33 is committed to implementing the highest practicable security standards to safeguard every member's personal data.
Topone33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
You can control and manage cookies through your internet browser settings. Please note that disabling certain types of cookies may affect the functionality of some features on the topone33 platform.
As a data subject under Malaysia's PDPA 2010, you have certain rights regarding your personal data held by topone33. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time, either through your account panel or by contacting topone33 support.
You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.
You may withdraw consent given for the processing of your personal data at any time, without affecting the validity of any processing carried out prior to withdrawal.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, without penalty.
In certain circumstances, you may request that the processing of your personal data be restricted to more limited purposes.
If you believe topone33 has violated your privacy rights, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
To exercise any of the rights above, please contact us by email at support@topone33.click or via the in-platform live chat. We will respond within 14 business days of receiving your request.
Topone33 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulatory obligations in Malaysia.
Once the specified retention period has elapsed, your personal data will be securely deleted, anonymised, or disposed of in a manner that is safe and irreversible.
Topone33 does not provide services to individuals under the age of 18. Our platform is not designed for use by children or teenagers, and we do not knowingly collect personal data from individuals who do not meet this minimum age requirement.
Should topone33 discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to delete that information from our records and close the account in question.
Parents or guardians who become aware that their minor child has registered an account with topone33 are requested to contact us immediately at support@topone33.click so that we may take the appropriate course of action.
Topone33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. Any material amendments will take effect upon publication on this page with a revised "Last Updated" date.
For amendments that involve material changes to your rights or obligations, topone33 will endeavour to provide advance notice via your registered email or an in-platform notification. Continued use of the platform after an amendment takes effect constitutes your acceptance of the latest version of this Privacy Policy.
We encourage you to review this Privacy Policy page periodically to stay informed about how topone33 protects your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how topone33 handles your personal data, you are welcome to reach us through the following channels:
For enquiries relating to your personal data and privacy rights
For general enquiries and immediate assistance
A genuine commitment to data protection – not just words on paper
All personal data and financial transactions on topone33 are protected with SSL 256-bit encryption – the same technology used by Maybank and CIMB to safeguard their customers' funds.
Topone33 operates in full compliance with Malaysia's Personal Data Protection Act 2010. We undergo periodic compliance audits to ensure our policies and procedures consistently meet current legal requirements.
Topone33 has never and will never sell members' personal data to third parties for marketing purposes. Your data belongs to you – we are merely its custodian, not its owner.
Only topone33 staff with a legitimate operational need are permitted to access member data, and all access is logged and regularly audited to ensure there is no misuse.
When your personal data is no longer required, topone33 ensures it is deleted or anonymised securely and irreversibly using industry-grade data deletion technology.
You retain full control over your personal data at topone33 — from the right to access and correct it, to submitting a deletion request. We make exercising each of these rights straightforward, no questions asked.
Join over 500,000 Malaysian members who trust topone33 for a safe, fair, and fully privacy-respecting online entertainment experience.